Frequently Asked Questions
How are you able to keep your prices low yet maintain a high quality service?
You will be working with a company that has been locally owned and operated since 2001. My costs are kept low because of the cleaning techniques and procedures I have developed through my years of experience. Because of this the crew is efficient and the results are the same every time. I have also kept my clientele in one area keeping fuel and time costs down. Every penny saved is passed onto you.
How can you get my home clean in such a short period of time when it takes me all day?
Simple...we are not doing laundry, cleaning out the junk drawer, going through the mail, watching the news for a second, or reorganizing the closet while we are there. We are in work mode with all of our supplies immediately available to us and we do exactly what we are there to do — sanitize not reorganize.
How do we get put on Emma Jean's list of clients?
A phone call, text, or email to Emily will start the process. We will discuss a convenient time for us to meet and view the home. This can be scheduled anytime between 8:00 am 8:00 pm weekdays. I then come to your home to take a guided tour with you and we can discuss your needs. We then sit down for questions and set up a price and schedule.
Are you licensed, insured, and bonded?
Yes, yes, and yes. And for even more coverage I cover workman's compensation on my employees to protect us both. And yes we pay all taxes on our staff. If you were to use a private individual you would be liable for their tax responsibilities.
How many people are cleaning and are they the same every time?
Two Emma Jean workers are assigned to your building and I will make every effort to keep those same two in every time. Unfortunately because we are a human machine we ask that you understand if we have to substitute a team member occasionally. All Emma Jean workers are carefully screened and have had a background check done before they go through extensive training. All training is the same regardless of previous experience.
What kind of schedules do you offer?
Generally clients prefer weekly or every other week but we are able to offer a four week schedule. We can make arrangements for extra cleaning to handle event preparation and clean up, holiday cleanings, or moving in/out cleanings. If you host a party in a common area of your building and it requires a clean up we would be happy to help you with that also.
What about cleaning supplies and equipment?
We have that covered. Some clients prefer their own vacuums, dust rags, or products and that is perfectly ok. We will use them with care. As for our products-we do not use incredibly harsh chemicals but bleaching is necessary in certain areas. We do everything we can to be environmentally friendly but we are here to sanitize and not simply wipe something that smells good on your surfaces. If you would like us to use 'green' products I do have some that are available that I believe work well.
What happens when I need to reschedule or cancel a cleaning?
No problem with enough notice. If you are sick-we would prefer to postpone the cleaning. If you have been out of town and have only lived in your home two days since your last cleaning then it would be sensible to reschedule. If we arrive at your door to find out you do not require a cleaning then you will receive a $10 charge on your next cleaning. I purposely schedule clients Monday thru Thursday leaving Friday open for "bump days". This leaves the flexibility for sick days, holidays, or special event cleaning.
How and when do I pay?
You will need to have your services paid on the day of the cleaning. You may pay by check (left on the counter) or electronically. A $25 return check fee is applied to all returned checks and I will then require you pay by cash for the following three months.
How does the crew get in and do I need to be there?
You are welcome to be home if you would like but most clients are not. If you work from home then we will do our best to clean at a time that it will not disturb your work. We can enter your home with a key or code that we have securely on file. You may also leave one with a doorman but only if that is completely reliable. If you have another crafty arrangement then I would be happy to oblige. If your building has a code to get in then I will need to make arrangements with the building. If you have a security system then we will need to make arrangements for that also.
What if I am not 100% satisfied?
Emma Jean's would like to say we are perfect and we have set up training systems to help us maintain a high satisfactory rate but we are human. If you feel it could be done a little bit better do not hesitate to call me and I will return within the next 24 hours to fix it. At the very least please drop me a note to make me aware of the issue. Emma Jean's doesn't want to simply satisfy you-we want to "wow" you.
What if something is damaged during the cleaning?
We do our very best to keep this at a minimum but accidents happen. If it is a high dollar item then it will be turned into the insurance company. Emma Jean's has been in business since 2001 and we have never had an insurance or workman's comp claim. If it is a low dollar item then we will gladly replace the item out of pocket. During our walk around we will discuss if all wall hangings are properly hung and stable and any 'pretties' that may be barely sitting on the shelves/mantle. This will hopefully prevent some accidents.
Do I have to sign a contract?
No. I am confident that our service will keep you as an Emma Jean client.